ServiceNow Online Training in India
ServiceNow Online Training in India
A ServiceNow course provides comprehensive training on the ServiceNow platform, which is widely used by organizations to automate business processes and improve IT service management (ITSM). The course helps learners understand key concepts such as incident management, workflow automation, service catalog creation, reporting, and application development. Students gain practical experience in configuring and managing the platform, enabling them to streamline operations and enhance organizational efficiency. ServiceNow courses are suitable for beginners as well as IT professionals who want to build careers in cloud computing, system administration, and enterprise service management. By completing the course, learners can improve their technical skills, increase job opportunities, and prepare for industry-recognized ServiceNow certifications.
ServiceNow Online Training in India Course Content
1. Administration
Introduction to ITIL
- Introduction to ITSM
- SLA’s and OLA’s
Introduction to Service-Now
- Tool Introduction
- Current Competitors
- Releases
- License Model
- Using Wiki and Community
Tool Basic administration
- Configure Navigation, Search and UI Options
- Customizing Home Pages like ITIL, Self Service
- Manage Form Layouts and list layouts
- Adding Users to Groups
- Granting Roles to Users
- Introducing Applications and Modules
Core- Configuration
- UI Policies
- Client Scripts
- Data Policies
- Business Rules
- UI Actions
- Notifications
- Dictionary Entries and Overrides
- List Control and Calculations
- Exporting the Data from Service-Now
- Update sets imports and Exports
- Scheduling Jobs
- Creation of tables and Modules
- Creating tickets and raising Requests
- Creating SLA’s
Servicenow Reporting
- Understand ServiceNow Data model for Reporting
- Bar Charts, Pie Charts, List Reports, Pivot Tables
- Using scripting in Reporting
- Scheduling Reports
Import sets
- Loading Data of different Formats
- Using Data Sources
- Using Transform Maps and Transform scripts
2. Development
Scripting Introduction
- ServiceNow Scripting Overview
- Preparing to Script
Client Scripting
- Client Scripts (g_form and g_user)
- Client Script debugging
- Reference Objects
- Script Versions
Business Rules
- Business Rules Global Objects Current and Previous
- Debugging
- Display business rule and dot walking
- Glide System Validations
- Glide record (–Query, –Aggregates)
- Managing Events
UI Actions
- Client UI action
- Server UI action
- Client Server UI Action
Script Includes
- Classes script include
- Glide Ajax
- Now date time
- Jason Object
Workflows
- Creating Workflows on different tables
- Approvals using workflows
- Using Different Activities in workflows
- Workflow Scripting
Service catalog
- Service Catalog Introduction – Maintain ITEM, Categories and Catalogs
- Creating Catalog Items using Variables and Variable sets
- Design Workflows for Requested ITEM
- Set up User Criteria
3. Integrations
- LDAP Integration (Active Directory)
- SSO Integration (with Active Directory and OneLogin or Okta or Centrify)
- Email Integration
- Web Services
- ServiceNow to ServiceNow Integration
AarushIT provides high-quality ServiceNow online training designed for students, freshers, and working professionals who want to build expertise in the ServiceNow platform. The training program covers important modules such as IT Service Management (ITSM), incident management, workflow automation, service catalog, and application development with hands-on practical sessions. Experienced trainers guide learners through real-time projects and industry-oriented concepts, helping them gain strong technical knowledge and confidence. AarushIT offers flexible online classes, certification support, and placement assistance, making it an excellent choice for individuals seeking career growth in cloud computing and enterprise service management technologies.
ServiceNow Course Information
Level : Advanced
Duration : 30 Hours
Class Size : Limited
Email ID : arushtrainings@gmail.com
Contact No : +91 9885596246 // 7893762206
